Frequently Asked Questions
Your Help Center
How far in advance do I have to book my event?
The sooner the better. If able to, try giving us at least 2 weeks. We would love to provide you with an unimaginable experience by bringing your vision to life! (Please take into consideration the extra time needed to complete custom orders.)
What if I need something in less than a week?
If openings are available, we will gladly fit you in. You can trust that your order will be fulfilled in a timely manner and with the utmost quality.
Which areas do you serve?
We currently serve the Dallas-Fort Worth Metroplex.
Some of the areas we serve are:
Mansfield, Midlothian, Waxahachie, Arlington, Cleburne, Keene, Lillian, Alvarado, Venus, Cedar Hill, Duncanville, Burleson, Crowley, Fort Worth, Haltom City, Hurst and surrounding areas.
Why "text us?"
We have come to the conclusion that exchanging information (balloon colors, photos, pricing, etc.) via text and or email makes it easier for both our customers and JED to see order details at any time. We are doing this to ensure order accuracy and to allow us to respond to all requests while making deliveries and after business hours.
Can I pick up my balloon decorations?
No. All of our balloon decor is for delivery only. This includes our balloon bouquets.